To be a point of contact for customer queries and to provide administrative support for the Company and provide opportunities for the Company to apply their knowledge to practical work-based activities.

1. Sales Desk: exercising initiative and judgment to meet the needs of the customer.
2. Stock Control: Maintenance of stock levels, Unpacking and stacking Stock, Purchase Orders as required.
3. Ensure a safe environment for customers and co workers.
4. Loading customer’s vehicles and trailers if qualified to do so in in a safe, timely and professional manor
5. Assist in the general cleanliness and maintenance of the offices and yard.
6. Answering of incoming calls, directing calls accordingly and/or accurately take messages
7. Respond to emails and communicate with customers via email
8. Accurate data entry and word processing
9. Facilitate orders with suppliers and stock handling
10. Scanning, filing and general office maintenance and banking
11. Account enquiries and invoice reconciliations
12. General and varying administration duties as required
13. Maintaining a clean and enjoyable working environment.
14. Assist with staff queries, and escalate queries to appropriate senior staff if unable to assist

1. To be an active participant in the establishment and maintenance of procedures and processes ensuring customer centered service.
2. Demonstrate accountability for cost control and effective use of resources.
3. Participate in Fire training and Occupational Health and Safety requirements as arranged.
4. Work with other staff to formulate and implement new policies and procedures.
5. Promote effective and efficient channels of communication between staff.
6. Participate in staff meetings as required.
7. Participate in staff development activities required to ensure skills remain current.
   
   

Fulfil other duties as required by management and other department personnel as requested/required.

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

• A pro-active, positive, friendly attitude
• Excellent customer service skills and be community focused
• Sound literacy, numeracy and problem solving skills
• Excellent time management and the ability to multitask
• The ability to think quick and work with change at short notice
• Willingness to learn, be diverse and grow your product knowledge
• Strong attention to detail and the ability to take and follow directions
• Self-motivated with a strong sense of initiative and the ability to work independently
• Ability to communicate well and work together as part of a team
• Reliable, punctual and well presented
• Professional approach.

• Analytical thinking.
• Initiative.
• Business awareness.
• Tenacity.
• Strategic thinking.
• Positive approach to change.